Customer care refresher course
1 full day course for Sales Negotiators
This is a refresher course for both new and more experienced Sales Negotiators. It is designed to refocus and clarify the key aims and benefits of providing outstanding customer service and how to achieve it.
Course overview:
What is customer service?
- Who is a customer?
- What does the customer expect?
- Identifying internal and external customers
- Obligations to the customer
- Problem-solving and positive action
Projecting a positive first impression
- Looking at the power of ‘people buy people first’
- Examining the importance of appearance, attitude, approach, rapport, empathy, non-verbal communication and listening skills
Strategies for building customer loyalty within a developer’s brand
- Mission statement - policies, ethos and culture
- Successful customer-led companies
- Keeping promises - taking responsibility for problems
- Working together
- Changing attitudes
